Player support
Let’s get you back to the table.
If something went wrong while testing Palace or another Four of Hearts game, a clear report helps the team understand and improve it.
What to include
- Game name and app version
- Device model and operating-system version
- Steps that reproduce the issue
- What you expected and what happened instead
- A screenshot or short recording when it is safe and useful
Helpful categories
Installation
Opening, updating, or device compatibility.
Gameplay
Rules, turns, cards, scoring, or visual state.
Ranked or reconnect
Match status, ratings, table return, or session recovery.
Accessibility or other
Focus, contrast, text, motion, audio, controls, or anything else.
Support is provided for current testing without a guaranteed response time. Do not include private information that is not needed to understand the issue.